Welcome to Thread & Totes

From famous artworks to playful graphics, our totes turn everyday carrying into a statement. Stylish, sustainable, and ready for any adventure.

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Frequently Asked Questions

Do you ship outside of Canada?

Our products are exclusively available in Canada. We currently do not ship internationally.

How long does delivery take within Canada?

Shipping across Canada typically takes 2–5 business days after your order is processed

Can I return or exchange a tote bag if I change my mind?

At Thread & Totes, all products are made-to-order, which means returns and exchanges are not accepted if you ordered the wrong size, selected the wrong design, or simply changed your mind.

What happens if my tote bag arrives damaged or with a defect ?

Your satisfaction matters to us. If your item arrives damaged or with a manufacturing defect, we’re happy to offer a free replacement or a full refund.

To request a replacement or refund:

  1. Contact us at threadandtotes@gmail.com within 7 days of the delivery date.
  2. Include your order number and a clear photo showing the issue.
  3. There is no need to return the product